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Any customer facing role within a business requires care, strategy and experience. Afterall, the customer service department is responsible for customer understanding and interpretation of your brand, business and operation. The term ‘customer services’ takes a broad approach, covering product and service support, pre sales, after sale, maintenance and repairs, and fundamentally, quality control.
It is therefore expected that businesses spend more on training & developing customer service staff than in almost any other sector within their operation. Having a product everyone wants is only a part of the equation. Making sure that products perform to the expectations of the customer, can sometimes land on the shoulders of a customer service representative.
Nomadic Guild has an extensive portfolio of customer service representatives from all over the world, with extensive experience in supporting technology, financial, agricultural, retail and enterprise customers, to name a few.
From brand new startups through to large multinational corporations, we’re able to help businesses acquire, retain and expand their remote talentforce with professional and experienced candidates.
Our approach varies from many of our competitors, in that we don’t run a public ‘job board’, rather focusing on attracting talent through direct methods. We know our candidate pool, their capabilities and their experience. This way, we’re able to expedite the ‘time to capture’, having one of the fastest turn around times in the industry, normally within 21 days of engagement.
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If you would like to find out more about how Nomadic Guild can help your business attract and retain the best remote talent, please contact us below and we'll get back to you.